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It is hardly surprising but a CFA study finds that insurance firms that pay higher commissions to agents and brokers usually have higher premiums.

Consumer Federation of America (CFA) also found that higher costs for coverage do not necessarily mean improved service for customers.

"This study confirms that consumers need to shop very cautiously for coverage," said J. Robert. "The good news is there are insurance companies that disburse minimal or even no commissions, offer low dental insurance online costs and have good consumer service."

"On the other hand, we also found many companies where high commissions translate into high rates, with no improvement in service quality," Robert claimed. "Good online insurance rates and service can be found in case customers take the time in order to compare companies."

Findings

Consumer Federation of America (CFA) reviewed commission information from the twenty leading writers of coverage for both individual passenger ins coverage and homeowners coverage. This total commission information integrated regular commissions and dependent commissions (paid after insurance policies are sold and based on unique sales or on profitability goals).

The study compared sum commissions with cost, insurer profitability as well as service quality according to complaint information and customer satisfaction indices. CFA discovered that:

1. Insurers having lower commissions often have lower charges. This is not always the case, so customers have to shop carefully.

2. There is no evidence that disbursing higher fees to an insurance agent or broker derives either improved service or higher customer contentment. Actually, there appears to be no connection between the amount of commission paid and the value of service provided.

3. Some insurance providers offer particularly high-quality deals. Other insurance providers have charges that are constantly high.

In less competitive markets, some insurance companies might be tempted to interest market share by offering higher fees to agents or brokers together with higher prices and, sometimes, higher gains for the insurance company. Credit coverage is one subject in which this type of `reverse competition` is particularly frequent.

Instructions for Customers

We offer a number of tips for customers when shopping for online insurance:

1. Shop around! This study revealed that premium charges tend to increase with commissions, though this is not all the time true. Consumers should be sure to get quotes from a number of the lowest premium insurance corporations, including the direct writers of coverage that typically don`t disburse commissions.

2. Customers do not need to disburse more to receive good service. A number of the insurance providers which have the best service records have low costs and also low or no commissions. It pays to shop between the insurance firms with the lowest costs and the highest consumer satisfaction/lowest grievance ratios.

3. In order to receive information on online insurance coverage rates, check state price information guides. Most of the states have these guides. Regularly, customers may download them from the state`s insurance department Internet site.

4. In order to get grievance information on insurance corporations, check in the National Association of Insurance Commissioners` web-site, www.naic.org.

5. Be careful with consulting with only 1 agent or broker for dental insurance online, even if that producer represents several insurance companies. Customers have to be aware that some agents representing more than one company could put the customer in a higher priced insurer with larger commissions even if the consumer qualifies for a lower cost. States don`t necessitate agents and brokers to place the consumer with the best policy for him.

6. Ask agents and brokers the right questions:

Do you represent me or do you represent the insurance corporation you`re proposing me to use?

What commission are you earning compared to the cost of the insure plan you are offering I buy?

Am I getting the lowest price among all the ins providers that you represent for which I qualify?

What additional dental insurance online firms do I meet the requirements for that you act for? What are the costs I would disburse at the other companies and what fee would you receive with every firm?

Do you have a contingency commission agreement with the insurance provider you`re recommending? Please fully elucidate that arrangement to me.

In case I file a claim, do you act for me or do you act for the insurance firm in the claim procedure? Is your recompense in any way connected to claims filed by me and by additional customers of yours?



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